Privacy Policy

DOMALEX NIG LTD (“DOMALEX”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers, business partners, suppliers, website visitors, and other users of our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, request a quotation, make an enquiry, or use our procurement, supply, export, consulting, and related services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with DOMALEX NIG LTD, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Company or organization name
  • Email address
  • Phone number
  • WhatsApp contact details
  • Country and location
  • Business address
  • Delivery address
  • Other contact information you voluntarily provide

Request for Quote Information

When you request a quotation or make a procurement enquiry, we may collect information such as:

  • Product requested
  • Quantity required
  • Product specifications
  • Preferred packaging
  • Destination
  • Delivery requirements
  • Budget or commercial information where provided
  • Other information necessary to process your enquiry

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information

This information may be collected through website hosting services, analytics tools, cookies, security tools, or similar technologies.

2. How We Use Your Information

DOMALEX NIG LTD may use the information we collect to:

  • Respond to enquiries and customer requests
  • Prepare and provide quotations
  • Process procurement requests
  • Supply products and materials
  • Coordinate deliveries and logistics
  • Process export-related requests
  • Communicate with customers and business partners
  • Provide customer support
  • Improve our products and services
  • Improve the performance and security of our website
  • Maintain business and transaction records
  • Prevent fraud, abuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements
  • Send relevant business communications where permitted

We will only use personal information for legitimate business purposes and in accordance with applicable privacy and data protection requirements.

3. Request for Quote Information

Information submitted through our Request for Quote form may be used to evaluate your requirements, communicate with you, obtain relevant pricing or sourcing information, and prepare a quotation.

We may need to share relevant information with suppliers, logistics providers, shipping partners, inspection providers, professional advisers, or other service providers where reasonably necessary to fulfil your request.

We will take reasonable steps to ensure that information shared for these purposes is limited to what is necessary.

4. How We Share Information

DOMALEX NIG LTD does not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

  • Suppliers and procurement partners
  • Logistics and transportation providers
  • Shipping and export service providers
  • Customs or regulatory authorities where required
  • Payment service providers
  • Professional advisers
  • Website hosting and technology providers
  • Security and technical service providers
  • Government or law enforcement authorities where legally required

We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate suspected unlawful activity, or protect the safety and security of our business, website, customers, or other persons.

5. International Transfers

Some of our customers, suppliers, service providers, or business partners may be located outside Nigeria.

Where information is required to be transferred or processed internationally, DOMALEX NIG LTD will take reasonable steps to ensure that such processing is carried out appropriately and in accordance with applicable data protection requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies may help us:

  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Monitor website security
  • Analyse website traffic

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics or similar technologies to understand how visitors interact with our website.

Analytics information may help us understand website traffic, popular pages, visitor behaviour, and technical performance.

Where third-party analytics services are used, those providers may process certain technical information according to their own privacy policies.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Users should therefore avoid submitting highly sensitive information through ordinary website forms unless specifically requested through an appropriate secure channel.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including customer service, business administration, legal, accounting, contractual, regulatory, and dispute-resolution purposes.

The retention period may vary depending on the type of information and the nature of the business relationship.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

10. Your Privacy Rights

Subject to applicable laws and any lawful limitations, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Object to certain forms of processing
  • Request restriction of certain processing
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is being processed

To exercise a privacy-related right, please contact DOMALEX NIG LTD using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

Where permitted by applicable law, DOMALEX NIG LTD may send business-related communications, updates, announcements, or marketing information.

You may request that we stop sending promotional communications at any time.

Business or transactional communications relating to an existing enquiry, quotation, order, service, or contractual relationship may still be sent where necessary.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

DOMALEX NIG LTD is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

13. Children’s Privacy

Our website and services are intended primarily for businesses, organizations, customers, and general users.

We do not knowingly collect personal information from children for purposes that are not appropriate under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

14. Changes to This Privacy Policy

DOMALEX NIG LTD may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way DOMALEX NIG LTD handles personal information, please contact us through the contact details provided on our website.

DOMALEX NIG LTD
Global Procurement, Export & Supply Solutions.